Terms of Service

Welcome to Growable.ae. These Terms of Service ("Terms") govern your access to and use of our website and the purchase of products offered by Growable.ae. By accessing our website or placing an order, you agree to be bound by these Terms.

1. About Growable.ae

Growable.ae is an adaptive children's clothing brand dedicated to creating comfortable, practical, and thoughtfully designed garments for children with diverse needs. Our products are designed to support everyday comfort and accessibility while promoting confidence and independence.

2. Eligibility

By using our website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

3. Product Information

We make every effort to ensure that all product descriptions, images, sizing, colours, and pricing are accurate.

Please note that:

• Colours may vary slightly depending on your device or screen settings.
• Product measurements are approximate.
• We reserve the right to update product specifications, designs, or pricing without prior notice.

4. Medical Disclaimer

Growable.ae garments are adaptive clothing designed to improve comfort, accessibility, and ease of dressing.

Our products are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition. They should not replace professional medical advice, treatment, or prescribed medical equipment.

Parents and caregivers are responsible for determining whether a product is suitable for their child's individual needs.

5. Orders

All orders are subject to product availability and acceptance.

Growable.ae reserves the right to:

• Refuse or cancel any order.
• Limit purchase quantities.
• Correct pricing or product description errors.
• Cancel orders suspected of fraud or misuse.

If payment has already been processed for a cancelled order, a full refund will be issued using the original payment method.

6. Pricing & Payment

All prices are displayed in United Arab Emirates Dirhams (AED) unless otherwise stated.

Payments are processed securely through Shopify and authorised payment providers. Orders will only be processed after successful payment.

Applicable taxes, including VAT where required, will be applied at checkout.

7. Shipping

Delivery times provided are estimates only and may vary depending on the destination and courier services.

Growable.ae is not responsible for delays resulting from:

• Courier service disruptions.
• Customs procedures.
• Incorrect shipping information provided by the customer.
• Events beyond our reasonable control.

8. Returns, Exchanges & Refund Policy

At Growable.ae, we want you to be satisfied with your purchase. Please review the following policy before requesting an exchange or refund.

Exchanges

• Exchange requests must be submitted within 3 calendar days of receiving your order.
• To be eligible for an exchange, the item must be:
  • Unworn
  • Unwashed
  • In its original condition
  • Returned with all original tags and packaging

To help us assess your request, clear photos and a video of the item must be provided when submitting your exchange request.

Growable.ae reserves the right to decline exchange requests that do not meet these requirements.

Refund Policy

If a refund is approved, it will be processed using the original payment method.

Please note:

• Shipping charges are non-refundable unless otherwise required by applicable law.
• Refund processing times may vary depending on your payment provider or financial institution.
• Growable.ae reserves the right to decline refund requests that do not comply with this policy.

9. Intellectual Property

All content on Growable.ae, including but not limited to:

• Logos
• Brand name
• Product designs
• Images
• Graphics
• Text
• Website design

is the exclusive property of Growable.ae and may not be copied, reproduced, modified, distributed, or used without prior written permission.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Growable.ae shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our total liability for any claim relating to a product shall not exceed the amount paid for that product.

11. Privacy

Your use of Growable.ae is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

12. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the United Arab Emirates.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts of the United Arab Emirates.

13. Changes to These Terms

Growable.ae reserves the right to amend or update these Terms of Service at any time.

Any changes will become effective immediately upon publication on this page. Continued use of our website after any changes constitutes acceptance of the revised Terms.

Contact Us

If you have any questions regarding these Terms of Service, please contact us using the contact information available on Growable.ae.